Director, Business Insurance Change Management

The Director, Business Insurance Change Management will be responsible for managing a portfolio of change management initiatives across the Business Insurance organization.

• Develop and implement a framework for tracking change initiatives across Business Insurance
• Conduct thorough change assessments to evaluate change readiness, organizational culture, and change resistance
• Implement and refine frameworks and methodologies within large scale change initiatives
• Identify post implementation risks related to change initiatives and develop mitigation strategies
• Serve as a thought leader in change management practices and stay informed about industry trends and emerging methodologies
• Support business transformation initiatives in partnership with Business Process Management (BPM) and leverage BPM methodologies to optimize workflows, improve efficiency, and ensure alignment with organizational goals
• Design and implement training programs to equip employees with the skills and knowledge needed to adapt to change
• Perform other duties as assigned

• Bachelor’s degree in Business Administration, Organizational Development, Change Leadership, or a related field
• Six or more years of experience in change analysis, strategy, planning, execution, and measurement across a diverse set of project types
• Certification in one or more Change Management or similarly recognized group such as ProSci, CCMP, etc.
• Strong knowledge of change management methodologies and tools, with a track record of successful implementation in previous roles
• Strong communication skills to engage with stakeholders to understand their needs and concerns and ensure their buy-in and support for change initiatives
• Strong critical thinking and problem-solving ability to analyze complex situations, identify problems, and develop effective solutions
• Comprehensive understanding of insurance principles, policies, and procedures in the Property & Casualty space
• Time management and organizational skills to thrive in a fast-paced, dynamic environment and manage multiple priorities

• Health Insurance
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Travelers is committed to providing its employees with a stable work environment with equal opportunity for learning and personal growth.