Applied Scientist II - AI

As a Applied Scientist II - AI for The Customer Service Applications Team, you will play a pivotal role in advancing Microsoft's mission to empower every individual and organization on the planet to achieve more. You will contribute to the development and integration of cutting-edge AI technologies into Microsoft products and services, ensuring they are inclusive, ethical, and impactful.

• Collaborate with product and business teams to deliver impactful AI solutions using advanced techniques like foundation models, prompt engineering, and multi-solution architectures.
• Fine-tune AI models with domain-specific data, evaluate and monitor their performance, and rapidly prototype and deploy AI systems.
• Support MLOps by translating research into production-ready applications, maintaining clear documentation, and sharing insights.
• Proactively address ethical, privacy, and security risks to ensure responsible AI development throughout the lifecycle.
• Design, develop, and integrate generative AI solutions using deep understanding of language models, deep learning, and optimization techniques to solve business problems.
• Prepare and analyze data for machine learning, identify optimal features, and address data gaps using modern frameworks and state-of-the-art models.
• Ensure scalability and performance of AI solutions, continuously monitor model behavior, and adapt to evolving data streams.

• Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 2+ years related experience (e.g., statistics, predictive analytics, research)
• OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research)
• OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field
• OR equivalent experience.

• 401k matching
• Health insurance
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft is driving innovation and openness in AI, aiming to build an open architecture platform where users can deploy customized AI agents for real-world impact. The role seeks individuals with both AI and applied science expertise, a growth mindset, and strong customer empathy to help address significant challenges and shape the future of AI solutions.