Director, Business Manager

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Operational Strategy & Rhythm of the Business (ROB): Architect and drive the cadence of business operations, including MBRs, QBRs, and leadership reviews.
• Business Planning & Strategy: Lead strategic planning cycles, OKR development, and fiscal year budget orchestration.
• Executive Communications: Craft and manage internal and external messaging, ensuring alignment across leadership and teams.
• Finance & Budget Oversight: Manage budgets, financial forecasting, and investment prioritization.
• Organizational Health Responsibilities: Drive onboarding, morale, diversity & inclusion, and org health initiative.
• Culture & Employee Experience: Drive onboarding, morale, diversity & inclusion, and org health initiative.
• Supports and enables a healthy scorecard for the team/organization and promotes culture initiatives aligned to defined People Strategy, connecting leaders and teams to One Microsoft Diversity and Inclusion (D&I) plan resources and guidance.
• Define communications and action plans for the organization in response to employee signals.
• Tracks the use of role-based compliance trainings and new trainings (e.g., security) to drive required training completion rates.

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR equivalent experience.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.