Customer Experience Data Analyst

The Microsoft 365 Customer Experience Analytics and Automation (CXPAA) team is seeking a passionate and skilled Customer Experience Data Analyst to join our mission of transforming customer and product experiences across Microsoft 365.

• Analyze large-scale datasets from diverse sources across Microsoft 365 to identify trends, patterns, and anomalies.
• Develop trend analysis and data modeling solutions to support proactive incident management and customer engagement strategies.
• Collaborate with PMs, engineers, and business stakeholders to translate data insights into strategic recommendations.
• Build dashboards and visualizations that communicate complex data in a clear and impactful way.
• Design and implement data pipelines and tools to streamline data access and analysis.
• Partner with cross-functional teams to define metrics and KPIs that measure success across CX initiatives.
• Contribute to the development of data governance and quality standards.
• Identify and drive opportunities for efficiency using Artificial Intelligence (AI).

• Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field
• OR Associate's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field
• OR equivalent experience
• 2+ years experience working with customer experience, support or service incident data

• 401k matching
• Health insurance
• Flight privileges

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.