Manager, Quality Manager - Complaints

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

• Use established management skills to lead global committees and teams to achieve quality, regulatory compliance, and business objectives
• Act as the corporate liaison to Abbott Businesses/Divisions and provide support as an expert in the subject matter of complaints management, product actions, and medical device reporting
• Remain current on regulatory requirements, best practices, and regulatory agency expectations to drive updates in corporate policies and procedures as appropriate
• Participate in industry groups related to the subject matter areas of responsibility
• Improve the effectiveness of Abbott’s Quality Systems through monitoring, trending and analyzing of quality data and industry intelligence information
• Act as a change agent for incorporating best practice methods through business support activities such as remediation, training, coaching, etc.

• Bachelor’s Degree required; Life or Engineering Sciences discipline, preferred
• Overall 10+ years of experience with 6 years in Complaint Management and/or Corrections and removals experience in a regulated industry required
• 4 years in Quality Assurance and/or Compliance, managerial, supervisory or SME role; 6+ years in Medical Device, Pharmaceutical and/or Nutritional industry professional-level position
• External regulatory experience in product actions (corrections and removals) or medical device reporting desired

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
• 401k matching
• Health insurance
• Flight privileges

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.