Call Center Specialist (HSC 1)

None specified

• Review, evaluate and assess incoming applications for completeness related to criminal history and previous administrative licensing actions and adherence to established departmental policy, procedure, state laws, regulations, and other credentialing requirements, standards and practices.
• Verify and obtain information about applicants/applications by searching on-line databases and other resources, and by communicating with representatives of DOH programs, state and local government agencies, educational and credentialing/licensing institutions, and other outside organizations.
• Initiate or explain actions necessary for applications to achieve eligibility/compliance.
• Provide written and verbal correspondence and outreach to internal and external customers.
• Provide application status updates to applicants.
• Explain complex laws and regulations to inquiring providers, interested parties and other government entities.
• Provide consultation and education on health care professional and/or facilities background checks and review required for credentialing to providers, customers, interested parties and/or other external bodies, including out of state and in-state verification of employment

• Two or more years of experience resolving customer inquiries, problems or complaints.
• One or more years of experience preparing correspondence and answering telephones daily.
• Two or more years of experience using standard office software including: Spreadsheet software such as Microsoft Excel to create, modify, print, and format spreadsheets and work with basic formulas, data, and functions.
• Word processing software such as Microsoft Word to create, format, edit, preview, print, and save documents as well as using standard functions to select, edit, copy, paste, format, create tables, use spell check, and create bulleted and numbered lists.
• Email software such as Microsoft Outlook to compose and respond to correspondence electronically.
• Entering, tracking, and monitoring information in a database.
• Using the internet as a research tool to find and download information.

• Flexible/Hybrid work arrangement
• Health insurance
• Paid leave
• Staff training and other compensation benefits

None specified