Fixed Term Ticket/Gate Agent (Customer Service Agent) - MAD

Fixed Term Ticket/Gate Agent (Customer Service Agent) - MAD

• Serve as a key liaison with a variety of different parties and deliver world-class service to all our customers
• Co-coordinate a safe, on time aircraft turn around process and uphold the Delta customer experience to its highest possible standards
• Escorting unaccompanied minors and disabled passengers throughout the airport
• Opening, closing, and securing aircraft doors
• Tagging and lifting baggage from scales to conveyor belts
• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation

• Proficient in English and Spanish
• Ability to read, write, with strong verbal and written communication skills
• Possess basic computer skills and be proficient in Microsoft Office applications
• Frequently lift bags or items weighing up to and including 70 pounds
• Consistently makes safety and security, of self and others, a priority
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays

• 401k matching
• Health insurance
• Flight privileges

Delta Air Lines, Inc. is an equal opportunity employer including disability/veteran