Technical Support Engineer

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Respond and resolve complex customer technical issues
• Collaborate with teams to resolve customer issues
• Deepen technical and professional proficiency
• Engage with Microsoft Engineering/Supportability teams
• Analyze and interpret data captures and trace logs

• 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
• Strong network and/or VoIP experience with underlying technologies
• Expert knowledge of voice protocols
• Ability to analyze and interpret data captures and trace logs

• Flexible work arrangements
• Opportunities for career growth and development
• Competitive salary and benefits package
• Access to Microsoft products and services
• Opportunities for remote work

Microsoft is a global leader in technology, innovation, and customer satisfaction. We are committed to empowering every person and every organization on the planet to achieve more.