EDI Complex Issue Resolution Associate

The EDI Complex Issue Resolution Associate is an EDI engineer working with clients to configure and support the EDI components, integrations, and workflows for Electronic Claims (EDI837) in the IDX revenue cycle system.

• Understand customer workflow and billing requirements and translate this into EDI configuration and workflow.
• Work closely with customers in the onboarding phase to design and configure claim workflows.
• Resolve customer support cases, including intake, research, troubleshooting, resolution, training, and comprehensive technical documentation.
• Troubleshooting claim workflows reported by customers.
• Produce clear and precise technical design specifications at the appropriate detail level.
• Adhere to coding conventions, architectures, and best practices.
• Write, debug, and deploy code to production, delivering timely fixes.
• Deploy and support new features, including software upgrades and compliance with regulatory requirements and payer mandates.
• Cultivate and sustain trusting relationships with customers to foster collaborative partnerships.
• Provide thorough training to customers on the best practice use of EDI claim features and workflows.
• Interface with customers via phone, meetings, and through customer support cases.
• Thoroughly document solutions in applicable systems.
• Exhibit strong customer management skills, clearly communicating expectations, deliverables, next steps, and commitments.
• Effectively manage multiple customer projects simultaneously across onboarding and support.

• Bachelor’s degree in a related field or equivalent experience
• 2 to 4 years of software product implementation or support in a Healthcare IT or Healthcare Operations environment
• 2 to 4 years of experience with Revenue Cycle Management
• 2 to 4 years of experience with implementing or supporting EDI 837, 835, 270/271 or 276/277
• 2 to 4 years preferred experience with athenaIDX based applications
• 2 to 4 years preferred experience with MUMPS/Caché programming

• 401(k) matching
• Health insurance
• Flight privileges
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth is a healthcare technology company that provides IT solutions and expert services to healthcare providers.