Software Engineer II (Salesforce)

Software Engineer II (Salesforce) – Travelers Careers

• Configure FSC case and insurance data model related objects with proper field-level security
• Engineer Omni-Channel basic routing with presence configurations and queue management for policy servicing, underwriting, etc.
• Build case management processes including automated case creation from policy events, etc.
• Develop custom Apex classes for insurance solutions where out of the box capabilities are not available
• Create automated workflows using Process Builder and Flow for operations, such as policy servicing, underwriting, etc.
• Build Lightning components for insurance-specific UI requirements
• Implement Salesforce Connect for accessing external insurance systems
• Build platform event subscribers for handling policy updates and insurance notifications
• Create REST callouts to third-party insurance services
• Configure Change Data Capture for specific insurance objects and downstream notifications
• Capable of building Apex REST services if necessary
• Implement API operations for large-scale policy data migrations and updates
• Create custom platform events for insurance business process notifications
• Configure streaming API monitoring for high-volume insurance processing
• Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately
• Work independently to tackle well-scoped and loosely scoped problems
• Seek opportunities to expand technical knowledge and capabilities
• Provide technical guidance and mentorship to less experienced employees
• Perform other duties as assigned

• Four years of programming/development experience
• Experience with Salesforce Service Cloud & FSC Insurance expertise
• Experience with Salesforce integration and automation engineering
• Experience with API and Event Planning
• Intermediate delivery skills
• Domain Expertise
• Problem Solving
• Communication
• Leadership

• Health Insurance
• 401k matching
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise.