Technical Solutions Engineer, Storage, Google Cloud (English)

As a Technical Solutions Engineer, you will own our largest and most important customer issues to solve production issues on customer’s business critical applications.

• Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience reading/debugging in Java, C, C++, Software Framework, Python, Shell, Perl, or JavaScript.
• Ability to communicate in English fluently to interact with regional customers and stakeholders.

• Ability to communicate in English fluently to interact with regional customers and stakeholders.
• Experience with Cloud technologies (e.g., Google Cloud Platform, Cloud Computing Platform, OpenStack).
• Experience with Cloud based Serverless, Storage and Developer Tools technologies.
• Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
• Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
• Knowledge of core data structures and concepts.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry.