US-Genius

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.

• Combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services
• Deliver exceptional service and empower customers to get the most out of their Apple products and services
• Repair and troubleshoot Apple products
• Educate customers on repair options and Apple offerings
• Enhance team knowledge by modeling exceptional service and educating and mentoring team members

• Extensive knowledge of Apple products, services, and Genius Bar repair processes and procedures
• Support customers having Apple product or software issues with care and empathy
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software
• Provide excellent service to Apple customers
• Work with team leaders to identify recurring repair problems and other service concerns

• 40 hours/week
• Health insurance
• Flight privileges
• 401k matching
• Apple Trade In
• Financing
• Carrier Deals at Apple

Apple is an equal opportunity employer that is committed to inclusion and diversity.