Manager of Product Management, Core AI Platform

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Manager of Product Management, Core AI Platform reports to the Core AI product leader and is responsible for shaping and executing the product roadmap for athena’s Core AI platform infrastructure.

• Serve as the primary point of contact for all Core AI platform intake, ensuring completeness, accurate categorization, and appropriate priority assignment to maintain delivery velocity
• Drive product roadmap development and prioritization for Core AI platform capabilities, ensuring alignment with business objectives, scalability needs, and stakeholder demand
• Define and track key platform metrics (e.g., adoption, reliability, delivery velocity) to measure impact, inform iteration, and guide operational improvements
• Identify and escalate high-risk blockers and directly manage Azure escalations for tenant provisioning, quota increases, and platform performance issues
• Maintain and continuously improve the AI Platform Ops Hub, including process flows, escalation paths, quota guidance, and model compatibility documentation
• Proactively communicate platform outages, planned maintenance, release impacts, and known issues to relevant stakeholders
• Manage release planning artifacts and facilitate cross-team visibility into upcoming launches, capacity needs, and operational dependencies
• Partner with Solution Architects and senior product leadership to maintain productive stakeholder touchpoints and document key decisions and follow-ups
• Serve as primary point of contact with Legal on AI compliance expectations and coordinate responses to internal and client compliance inquiries
• Support AI governance operations to ensure platform activities align with healthcare regulatory standards and internal risk management frameworks

• Bachelor’s Degree
• 5+ years relevant product management or product operations experience
• Demonstrated success in driving roadmap execution and operational excellence in dynamic, fast-paced technical environments
• Experience with AI/ML platforms, cloud infrastructure, or technical product management strongly preferred
• Technical understanding – ability to assess technical feasibility, understand platform constraints, and communicate effectively with engineering teams
• Experience with compliance frameworks and risk management processes preferred
• Excellent verbal and written communication skills with ability to coordinate across multiple stakeholder groups

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.