Guest Experience Concierge

The Concierge is spontaneous and enthusiastic with a desire to assist and serve others by delivering exemplary customer service. Follows all department policies when completing required tasks. Ensures confidentiality of patient and department information by adhering to HIPAA and other accrediting and regulatory bodies. Appropriately uses service-recovery methods if problems arise. Accountable for appropriately documenting and maintaining spreadsheets and/or logs. Takes personal responsibility for understanding and implementing any department /facility changes that affect self, team, staff and guests. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team: Greets all customers in a helpful and courteous manner, using appropriate verbal greetings and offering assistance. Smiles and makes eye contact with all customers encountered at work area and throughout campus. Anticipates and responds to inquiries and needs in an assertive, yet friendly approach.. Provides clear and accurate directions to campus and area destinations, with a working knowledge of all pertinent locations.

• Greets all customers in a helpful and courteous manner, using appropriate verbal greetings and offering assistance.
• Smiles and makes eye contact with all customers encountered at work area and throughout campus.
• Anticipates and responds to inquiries and needs in an assertive, yet friendly approach.
• Provides clear and accurate directions to campus and area destinations, with a working knowledge of all pertinent locations.
• Follows all department policies when completing required tasks.
• Ensures confidentiality of patient and department information by adhering to HIPAA and other accrediting and regulatory bodies.
• Appropriately uses service-recovery methods if problems arise.
• Accountable for appropriately documenting and maintaining spreadsheets and/or logs.
• Takes personal responsibility for understanding and implementing any department /facility changes that affect self, team, staff and guests.
• Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

• High School Grad or Equiv (Preferred)
• 0 Work Experience (Preferred)

• Benefits from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

AdventHealth is expanding our medical expertise, innovation, and state-of-the-art technology to southern Hillsborough County through a brand-new hospital in Riverview, which is scheduled to open in 2024. The new AdventHealth Riverview hospital will include 82 beds at time of opening with space to expand to 202 beds in the future. This $250 million project in Riverview also includes a 100,000 square foot, four-story Medical Office Building that will provide community members convenient access to expert care.

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.