Claim Operations Specialist

Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims
• Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees
• Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology
• Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings

• Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software
• Accountability: Takes ownership and responsibility for actions and outcomes, performance and results
• Analytical thinking: Ability to analyze and compare information to understand issues and explore alternative solutions
• Change management/resilience: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands
• Communication skills: Verbal and written communication skills
• Judgment/decision making: Ability to exercise sound judgment and make decisions
• Relationship management: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results

• Health Insurance
• 401k matching
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise