Co-op, Customer Experience Insights and Prioritization (Summer 2026)

The Customer Experience (CX) Insights & Prioritization organization is seeking highly motivated and data curious individuals who are excited to leverage data to improve customer experiences.

• Research, analyze, and interpret customer data
• Measure KPI performance and its impact on customer satisfaction
• Develop new reports and dashboards and/or enhancing automation of manual processes
• Perform root-cause analysis of customer pain points
• Work closely with stakeholders to understand data needs and provide analyses
• Leverage and query cross-divisional data sources to answer business questions
• Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings
• Develop effective presentations to share findings and recommendations to leaders

• Proficiency in Microsoft Office tools (i.e., Excel, PowerPoint, Word)
• Experience or a demonstrated interest in data analysis and coding, preferably SQL
• Build strong working relationships with coworkers, partners, and company leadership
• Self-motivated, intellectually curious, and results oriented; capable of meeting deadlines and follow-through

• 401k matching
• Health insurance
• Flight privileges

Delta Air Lines, Inc. is an equal opportunity employer including disability/veteran.