Part Time Desktop Engineer (Windows)

Do you want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand.

• Install, configure, and troubleshoot Windows laptops, desktops, monitors, docking stations, and peripherals.
• Provide tailored support for accessibility users and specialist equipment setups.
• Perform antivirus scans and remediate security alerts as directed.
• Provision hardware for new starters, loan requests, and leaver returns.
• Image and prepare devices for deployment using standard build procedures.
• Manage device returns, perform quality checks
• Maintain accurate asset records in ServiceNow, updating device status and location.
• Audit stockrooms regularly to ensure inventory accuracy and rotation.
• Manage and resolve ServiceNow tickets efficiently, prioritising high-impact issues.
• Provide timely updates to users and document all support activities.
• Support IMAC (Install, Move, Add, Change) tasks and desk-side equipment relocations.
• Create and maintain operational support documentation and standard operating procedures.

• Proven technical expertise in Windows 10/11 support, including build, configuration, and registry settings, and ServiceNow or similar ITSM platforms for incident and asset management
• Knowledge of Microsoft 365 applications and common peripherals (printers, MFDs, docking stations).
• Certifications such as ITIL, Microsoft AND OEM (Dell/HP) are highly desirable

• Sky, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.