Claims Examiner

The primary purpose of this role is to produce a high quality Claims work through prompt and professional contact with customers and brokers.

• Process claims document and index to appropriate claims files in the system
• Manage and assess high frequency, simple/ low value claims through effective investigation, reserving and adjustment of claims incurred by insureds across Asia Pacific countries supported
• Review claim files and manage proper triage allocation
• Manage and assess claims from end to end including settlement in the system, responding to customer queries, providing updates, and requesting additional information as needed
• Prepare and send written correspondences to brokers, claimants and others as required
• Attend to claims enquiries and feedback, maintain positive relationship with all customers, brokers, providers etc.
• Handle incoming and outbound queries from Customers and/ or Brokers
• Proactively apply claims policies and procedures including Chubb’s policy in relation to fraud, salvage, recovery, cost containment and complaints
• Attend administrative activities (team huddles, trainings)
• Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain
• Nominate two process improvement ideas annually for SME and TL endorsement to the Manager

• Good analytical skills and strong attention to detail
• Demonstrated strong communication skills (written and verbal) and interpersonal skills
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs
• Sound knowledge of claims administration procedures and related systems
• Possess strong customer service behaviour

• Good analytical skills and strong attention to detail
• Demonstrated strong communication skills (written and verbal) and interpersonal skills
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs
• Sound knowledge of claims administration procedures and related systems
• Possess strong customer service behaviour

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