Ops Support Assistant

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor “In process,” work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Responsible for daily/weekly/monthly reconciliation for emails, projects and daily work
• Respond to customer inquiries in a timely and professional manner

• 1-3 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient in Microsoft Office with an emphasis on MS Excel and Word
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in reading and understanding English Grammar
• Experience in Typing
• Service oriented with a distinct team-work attitude and ability to tend to detail at work
• Self-motivated and detail oriented

• medical, dental & vision coverage
• 401(k); life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.