Business Technology Service Center (IT Help Desk) Unit Manager (IT Customer Support – Manager)

Keeping Washington Clean and Evergreen

• Lead and develop a high-performing IT support team
• Drive customer-focused technology service delivery
• Champion digital modernization and innovation
• Foster organizational change and cultural transformation
• Ensure transparency and measurable service improvements
• Collaborate across IT and agency leadership
• Strategically plan and execute agency-wide initiatives

• Nine (9) years of experience and/or education as described below
• Experience in one or more of the following IT disciplines
• Education involving an Information Technology program or a closely related field

• Medical/Dental/Vision for employee & dependent(s)
• Public Employees Retirement System (PERS)
• Vacation, Sick, and other Leave
• 11 Paid Holidays per year
• Public Service Loan Forgiveness
• Tuition Waiver
• Long Term Disability
• Life Insurance
• Deferred Compensation Programs
• Dependent Care Assistance Program (DCAP)
• Flexible Spending Arrangement (FSA)
• Employee Assistance Program
• Commute Trip Reduction Incentives

The Department of Ecology is hiring a Business Technology Service Center (IT Help Desk) Unit Manager (IT Customer Support – Manager) within the Information Technology Services Office