Customer Success Manager, Enterprise Payer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Customer Success Manager, Payer Team - Enterprise Service Tier. We are looking for a Customer Success Manager to join our Enterprise Service Tier within our Customer Success division.

• Ensure customer satisfaction and retention within assigned book of accounts
• Effectively network and build trusting relationships with client operational leadership
• Work with teams across athena to solve issues and address challenges
• Work with your leadership to tailor a long-term success plan for each client
• Assess and prioritize issues that may lead to client attrition risk
• Collaborate with, learn from, and teach fellow CSMs and extended team members

• Bachelor’s degree preferred
• 3-4 years of professional experience
• Strong interpersonal skills
• Strong working knowledge of Salesforce and Gainsight

• 401k matching
• Health insurance
• Commuter support
• Collaborative workspaces
• Dog-friendly offices

athenahealth’s vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. athenahealth’s culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners.