RCCEM Escalation Manager, Enhanced Claim Resolution Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Join our dynamic Revenue Cycle Case and Escalation Management (RCCEM) team, where you will play a pivotal role in tackling our most complex and sensitive client issues.

• Models the teams expectations and methodology while supporting and leading the most sensitive engagements.
• Develops and maintains professional and productive ongoing client relationships regarding service related issues.
• Meet with clients and stakeholders weekly, biweekly, monthly, or as necessary to provide senior level escalation engagement updates.
• Leverages strong cross functional partnerships to advocate for changes to service delivery, service offerings and/or product.
• Successfully balances managing individual book of business and supporting others (50/50)

• Customer-centric mindset characterized by empathy, collaboration, and advocacy.
• Strong written and verbal communication skills, enabling effective interaction with all organization level and stakeholders.
• Expertise in problem-solving, with the ability to analyze large data sets to identify root causes and trends.
• Proven capability to analyze data, surface trends and insights, and provide actionable recommendations.
• Ability to work independently and as part of a team, knowing when to involve others for effective problem-solving.
• Strong project management skills, including planning and aligning tasks, resources, and timelines.
• Tenacious and accountable, able to navigate complexity and overcome obstacles.
• Proficient in Excel and other business tools (Smartsheets, Google tools, SharePoint, etc.)
• Experience with athenahealth products and services a plus

• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.