Vice President - Ground Operations

Provides leadership, direction, innovation and management to the Operational pillar of Ground Operations. Oversees the implementation of programs that support the department’s pursuit of operational excellence and achieving performance goals in Ground Operations.

• Lead the Operational execution functions of Ground Operations
• Develop and drive department operational execution, shared department vision, alignment, and organizational objectives
• Maintain direction and oversight over Ground Operations Execution pillar
• Develops and maintains positive relationships with all internal and external Customers and departments
• Provides Leadership and direction to the Operational execution pillar
• Administers budgets, forecasts, plans, reports and evaluations
• Succession planning
• Early visibility of key corporate initiatives and their impact to Ground Operations
• Collaboration across departmental functions
• Focus on communication and change planning as part of project deployment
• Seeks out facts and constructively challenges the status quo by fostering creative ideas and new approaches
• Regularly provides Senior Leadership with business proposals
• Ensures Directors develop and monitor programs to achieve department goals
• Provides Leadership and focus on advancing Ground Ops annual objectives
• Ensures direct reports develop and execute business plans to maximize operational efficiencies, achieve department goals and sustain Southwest Airlines' position as an industry leader into the next decade
• Measures and reports departmental effectiveness to ensure quality and consistency throughout the system
• Provides Leadership to ensure tools are deployed to the Frontline that are necessary for growth
• Responsibilities for ensuring ground handling operations are conducted in accordance with applicable regulations and standards, along with the management of safety and security risks
• Designated by the Accountable Executive as the Safety and Security Management representative for the Ground Operations Department
• May perform other job duties as directed by Employee's Leaders

• Expert knowledge of business processes and operational policies and procedures
• Skilled in communication, both oral and written, with the ability to communicate large and complex issues in a structured and concise manner
• Skilled in business case preparation
• Possess highly developed interpersonal skills, with a servant leader mentality
• Ability and initiative to understand business processes and work requirements
• Ability to properly manage highly sensitive and confidential information effectively
• Ability to assume high level responsibility and demonstrate sound judgement
• Ability to identify problems and opportunities and lead others through organized approaches to solutions

• 401k matching
• Health insurance
• Flight privileges

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.