Principal Associate, Process Management | Retail Bank

The COMPASS organization at Capital One creates the marketing and key customer communications for Retail and Direct Bank, delivers them to market via a variety of channels (email, digital, mass communication, etc.), and executes fulfillment of any Marketing incentives. The Well-Managed team works with marketing and technical teams within COMPASS to equip them to be continuously audit-ready, while managing some of the workflow tools the teams use to bring marketing to life.

• Design processes that establish key guardrails for our Marketing and Design partners
• Well-managed innovation: The team is always pushing into the unknown, working with new products, new technology, new incentives
• Act as a primary COMPASS point of contact for our risk partners
• Work with analytical tools to understand marketing well-managed performance and identify levers for improving gaps
• Lead cross-functional Subject Matter Experts in Root Cause Analysis efforts

• Bachelor's Degree or military experience
• At least 3 years of experience in Process Design and Process Management
• BPM Certification or Six Sigma Certification
• 1+ years of exposure to digital marketing or working with user-facing web technologies
• 1+ years of programming experience or exposure to query language
• 3+ years of experience with GSuite
• Experience with Jira or Confluence

• 401k matching
• Health insurance
• Flight privileges
• Long-term incentives (LTI)
• Cash bonus(es)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients.