KYC Operations Senior Manager Director

KYC Operations Senior Manager Director is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team

• Lead the design and implementation of global operational capacity and productivity framework
• Develop, manage, and continuously optimize productivity strategies
• Adapt to changes in KYC client population, regulatory commitments, internal compliance commitments, etc.
• Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
• Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments
• Lead AML KYC projects and transformation programs that improve operational productivity
• Directly engage global Core functions during Citi KYC process improvement projects, Citi KYC system releases and preparation of management reporting material
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets
• Help to strengthen a culture of simplicity, responsible risk management, and client-centricity by fostering transparency, connection, and a sense of belonging

• 15+ years of Wealth Management and/or Retail Banking business lines with specific focus on Financial Crimes and prior operational experience in AML/KYC
• First-class leadership and influencing skills, including experience managing teams
• Excellent verbal and written communication skills
• Track record of managing internal relationships and demonstrated experience in leading sustained change management efforts
• Possesses strong analytical skills and has high attention to details
• Highly motivated, organized, and methodical
• Demonstrated team player
• Strategic thinker with product mindset able to see and document the path from problem to solution and challenge the status quo

• 401k matching
• Health insurance
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages
• Flight privileges

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