WorkSource Specialist 2: Centralia

Benefits, Questions, Description

• Conduct individual interviews to articulate program services and activities
• Explain agency programs, services, policies, and procedures; answer basic questions, refer customers as needed
• Answer phone calls and direct to programs teams; provide timely response and services through all forms of customer service (virtual, phone, email and in-person face to face appointments)
• Provide basic services and information in the resource area
• Conduct a basic review to determine initial service options
• Assist in the direction of customer flow virtually and in-person
• Assist customers in accessing and utilizing WorkSourceWA website
• Perform records management functions

• One year as a WorkSource Specialist 1 or equivalent class within the Employment Security Department, or in an equivalent class with another state's Employment Security agency
• OR a bachelor's degree in social science, business administration or related field and one year of professional experience in workforce development, social or human resource services, public relations, or professional public contact work
• OR a combination of education and/or relevant experience equivalent to five (5) years

• Benefits
• Paid holidays and one paid personal holiday per calendar year
• Sick leave
• Vacation (Annual Leave)
• Retirement and Deferred Compensation
• Social Security
• Public Service Loan Forgiveness
• Dependent care assistance
• Other insurance coverage

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are