Multinational Captive Reinsurance Service Operations – Bermuda Hub Claims Manager

Multinational Captive Reinsurance Service Operations – Bermuda Hub Claims Manager

• Supervising a team in the completion of complex account reconciliations, preparation of monthly reports, and the resolution and clearance of outstanding balances
• Corresponding with clients and reinsurers on outstanding balances
• Reconciling complex intercompany and non-intercompany statements and accounts in accordance with corporate standards and strict deadlines
• Handling full process of reinsurance recoveries on a range of complex accounts
• Maintaining the account profile
• Monitoring and ensuring completeness of issuance of bills
• Monitoring and preparation of loss escrow adequacy
• Ensuring bill adjustments are cleared correctly
• Preparing stats as needed regarding billing KPIs
• Keeping abreast of major relationship issues on all accounts and intervening in communications where necessary
• Ensuring ad hoc requests (e.g. loss runs, audit requests) are completed and issued promptly
• Managing a team of claims coordinators in all day-to-day, as well as all HR-related issues
• Assisting staff with clearance of problem accounts/issues
• Communicating with clients regarding any of the above tasks
• Training of staff in all aspects of the above tasks
• Reviewing and maintaining effective internal controls

• Experience in a multinational insurance/reinsurance environment
• Recognized insurance qualification an advantage
• Strong analytical abilities, particularly in relation to understanding of reinsurance layerings
• Excellent knowledge of and experience in working with Excel and Outlook
• Ability to find imaginative solutions to complex process issues
• Possess a thorough understanding of the transactional flow of losses through a global insurance network
• Proven experience managing direct reports and training and developing staff
• Must be a motivated individual who is able to work on their own initiative, produce accurate work and meet deadlines in a very demanding work environment

• 401k matching
• Health insurance
• Flight privileges

AIG is a global leader in commercial and personal insurance solutions