Senior Manager, Revenue Cycle Coaching

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Senior Manager, Revenue Cycle Coaching is responsible for leading a team of Associates who provide coaching and strategic performance optimization services to athenaOne clients.

• Define Revenue Cycle Coaching Offerings, identify new opportunities, and maintain catalogue of services in conjunction with department partners.
• Manage a team of high-performing Revenue Cycle coaches.
• Monitor Operating Metrics and Key Performance Indicators to achieve department goals, tracking progress to goal and identify levers to drive improvement where needed.
• Support Associate team via regular one-on-ones, triannual, career coaching, and in managing customer engagements, relaying feedback to team members as needed.
• Support team administrative requirements (PTO requests, timesheet entries, team meetings, etc.); manage team calendar to ensure optimal service availability.
• Drive new hire recruitment, onboarding, and continued professional development, to ensure staffing continuity and development of subject matter expertise.

• Bachelor’s Degree
• 8+ years of professional experience, with relevant, progressive levels of experience in training, project management, or customer service.
• 2+ years' experience in a clinical organization setting with familiarity of Practice Operations, managing front desk and/or back-office billing and revenue cycle management.

• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth offers IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.