GO Operational Process Partner - HDQ

The Ground Operations Operational Process Partner supports our Purpose by partnering with Teams within Ground Operations to facilitate and understand the relationship between processes, people, technology, and other supporting artifacts.

• Partners with the Senior Operational Process Partner in the ongoing development, process capture sessions and delivery of strategic initiatives using process modeling methodologies.
• Develops and prepares industry leading business process models using best practices that delineate current and future state processes that are ready to be reviewed, approved, and published.
• Collaborates with the Senior Operational Process Partner in preparing presentations regarding current modeling efforts and successes
• Utilizes modeling plans/practices that promote and implement Ground Ops modeling efforts and provides feedback on modeling sessions and models
• Completes regular audits of the Ground Ops manual and compliance publications, partnering with Compliance & Training teams to ensure updates are reflected, as needed, and training content is appropriate
• Observes, reviews and optimizes existing practices across multiple departments with similar functions and looks for opportunities to optimize practices and processes
• Partners with internal Ground Operations teams to compare finalized models, document and maintain business processes within FAA (Federal Aviation Administration) approved and accepted SWA (Southwest Airlines) Authored manuals.
• Identifies inefficiencies with processes/procedures, articulates the problem/root cause and delivers viable solution recommendations.
• Establishes relationships with Central Publications, Safety and Security, Flight Operations, People, Ground Services, and IT departments.
• Coordinates with the Manager Business Process Publications to track, review and evaluate incoming change requests
• Maintains education of current developments within their expertise, including, but not limited to: Safety Standards, Safe Operating Practices and Applicable Regulations, Enterprise Process Modeling Standards, Conventions and Best Practices
• Mediates when organizations are not aligned and drive towards a recommendation or solution
• May perform other job duties as directed by Employee's Leaders

• Demonstrated ability using Continuous Improvement (CI) and LEAN methodologies
• Ability to work within regulatory constraints with a strategic mindset
• Advanced knowledge of business process modeling and redesign.
• Advanced Knowledge in producing business process models during process discovery sessions
• Advanced ability to visualize, articulate, and condense complex initiatives, problems, concepts, etc., into concise, easily understood updates and/or presentations
• Advanced Knowledge in aviation safety standards, safe operating practices, and FAA regulations
• Skilled in delivering an elevated level of hospitality, responsibility, and collaboration in a cross-functional, team-oriented environment.
• Skilled in overseeing multiple tasks and assignments to achieve an individual successful completion rate.
• Proficiency in Excel to perform basic data analysis, including the use of formulas, pivot tables, and lookups
• Proficiency in PowerPoint with the capability to construct detailed, articulate, and standardized presentations
• Ability to recognize corporate strategy via effective initiative and work stream oversight, including ensuring appropriate resource engagement and initiation of cross departmental collaboration

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.