DSHS FTAA DIT Journey-Level System Administrator

Benefits

The Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is looking for their newest IT System Administrator on the Division of Information Technology (DIT) Code Deployment team.

As an IT System Administrator within DIT, you’ll be part of a team that is dedicated to maintaining accuracy, consistency and completeness in all code deliveries supporting the Automated Client Eligibility System (ACES) complex of systems, a critical statewide infrastructure that delivers public assistance benefits to Washington residents.

The ACES Complex includes:

ACES Eligibility Service Enterprise Data Warehouse Washington Connection

These mission-critical systems support more than 6,000 users in 90+ locations and processes over $160–$170 million in monthly benefits for approximately 2.1 million vulnerable Washingtonians—or one in three residents.

You’ll support the development and evaluation of change requests for large system releases, incremental fixes and system enhancements.

Telework is an option, with occasional on-site work at the Olympia office.

Some of what you’ll do

Maintain and manage source code repositories for mission-critical systems. Support the secure, stable migration of eligibility business rules to modern platforms. Deploy and implement changes across the Systems Development Lifecycle using tools such as SCLM (Software Configuration Library Management), Operational Decision Manager, WinSCP, WebSphere, InfoSphere, JIRA, ServiceNow, GitHub, and Jenkins. Collaborate across teams to troubleshoot issues and perform root cause analysis during system deployments. Participate in ITIL practices including Change Management, Incident Management, and Problem Management. Analyze, package, and deploy code into appropriate environments to ensure consistency and reliability. Collaborate across teams to continuously improve and mature the DevOps process workflow, tooling, environments and documentation.

What we are looking for

Professionals with a bachelor’s degree including nine semester or 15 quarter hours of computer science courses AND four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases. Or An associate’s degree or completion of an accredited vocational training program in an information technology or related program AND six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience or analyzing, designing or programming computer systems applications or databases. Or Eight years Information Technology experience. Consultative, administrative or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases will substitute for education on the basis of one year of experience for two years of education. Four years of concurrent Information Technology experience analyzing ACES, Eligibility Service, or Washington Connection issues.

Preferred Knowledge, skills, and abilities: IT Service Management (ITSM) & ITIL – Strong understanding of ITIL practices and service management frameworks. Code Management & Deployment – Experience supporting code versioning, deployment pipelines, and release processes. Mainframe Expertise – Hands-on experience with DB2 and CICS. Tool Proficiency – Familiarity with industry tools including JIRA, ServiceNow, GitHub, Jenkins, ISPF/TSO, Job/Scan, Assist/GT, SCLM, and OPC. Dependability & Accountability – Demonstrated ability to take ownership of tasks, deliver quality results, and meet deadlines with minimal oversight. Judgment & Problem Solving – Skilled in analyzing complex issues, adapting to changing environments, and applying creative solutions. Communication – Ability to clearly explain technical issues and solutions to both technical teams and non-technical stakeholders. Quality Management – Knowledge of quality assurance principles, methodologies, and best practices. Project Management – Familiarity with project management concepts, tools, and practices.

To be considered for this opportunity please include the following: Current chronological resume Cover letter Three professional references with current contact information

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions about this opportunity? Please contact Grant Grady at gra nt.grady@dshs.wa.gov and reference project number 04948.

Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165 (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 07-21-2025 Employer State of Washington Address View Job Posting for Agency Information View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov Apply Please verify your email address Verify Email State of Washington Job Opportunities Account Privacy Policy Terms Of Use Your Privacy Choices Accessibility Statement Copyright 2025 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term “sell” is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. 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• Maintain and manage source code repositories for mission-critical systems
• Support the secure, stable migration of eligibility business rules to modern platforms
• Deploy and implement changes across the Systems Development Lifecycle using tools such as SCLM (Software Configuration Library Management), Operational Decision Manager, WinSCP, WebSphere, InfoSphere, JIRA, ServiceNow, GitHub, and Jenkins
• Collaborate across teams to troubleshoot issues and perform root cause analysis during system deployments
• Participate in ITIL practices including Change Management, Incident Management, and Problem Management
• Analyze, package, and deploy code into appropriate environments to ensure consistency and reliability
• Collaborate across teams to continuously improve and mature the DevOps process workflow, tooling, environments and documentation

• Professionals with a bachelor’s degree including nine semester or 15 quarter hours of computer science courses AND four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases
• An associate’s degree or completion of an accredited vocational training program in an information technology or related program AND six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience or analyzing, designing or programming computer systems applications or databases
• Eight years Information Technology experience. Consultative, administrative or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases will substitute for education on the basis of one year of experience for two years of education
• Four years of concurrent Information Technology experience analyzing ACES, Eligibility Service, or Washington Connection issues

• Medical (including vision), dental and basic life insurance
• Staff training and other compensation benefits
• 401k matching
• Health insurance
• Flight privileges