Program Manager, Patient Support Programs

The Program Manager is responsible for establishing the best business process for their unit; planning, implementing, controlling, and evaluating operational and business performance. This role will also identify opportunities for improving department and program effectiveness and support strategic solutions of the Company. This position also has a lead role in managing clients and internal stakeholders to ensure projects/programs assigned are conducted professionally, on schedule, and on budget in accordance to established specifications.

• Identifies opportunities for improving organizational effectiveness with a particular emphasis on total customer service and cost control.
• Manages relationships with key customers within area of responsibility to ensure that specifications and business requirements for the project are clearly established; share information with internal project teams and across CAN business units; and continue the liaison activities during the project to ensure that the client is satisfied with the course the project is taking.
• Consults on issues such as business processes, workflow, productivity, quality, and organizational design.
• Identifies business development or expanded service opportunities within existing client base and works with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required.
• Manages schedules, controls deadlines, and addresses general project organizational needs.
• Ensures high level of customer responsiveness with proactivity in addressing and solving issues.
• Participates in strategic customer meetings and other business review meetings to ensure understanding of customers’ short- and long-term strategy.
• Ensures that business requirements, schedules and budgets are established and agreed to prior to commencing the project.
• Ensure that projects / programs are monitored for achievement of the key performance indicators as well as continuous improvement through monitoring of the KPIs/SLAs and AR.
• Drive innovation by identifying and implementing emerging technologies and digital solutions to enhance service delivery, improve operational efficiency, and elevate customer experience.

• Bachelor’s Degree in a related field.
• Minimum of 5 years of hands-on experience in Patient Support Programs (PSPs), with a strong understanding of program design, implementation, and optimization.
• Proven leadership experience within the pharmaceutical industry, ideally in a clinical or account management capacity, demonstrating the ability to lead cross-functional teams and drive strategic initiatives.

• 401k matching
• Health insurance
• Flight privileges
• Inclusion and Belonging
• Veteran Community
• Long-term incentive opportunities

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable.