Clinical Counselor - Employee Assistance Program

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

• Provision of telephone-based assessment, triage, consultation, counseling and informational services
• Risk, substance abuse and mental health assessments to develop immediate action/safety plans
• Collaboration with team of professionals to support a positive clinical outcome and continuity of care
• Use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members
• Protection of member information and adherence to enterprise, EAP policies regarding confidentiality
• Maintenance of accurate and complete documentation of required information
• Maintenance of current independent behavioral health license in good standing in the state where they reside
• Seeking professional development and meeting all state licensure requirements

• 1+ years of crisis intervention experience required
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required
• 1+ years of EAP, Behavioral Health or Social Services experience
• Experience working with diverse populations
• Familiarity with brief therapy models and Motivational Interviewing
• Call Center work experience preferred
• Ability to establish and maintain rapport quickly to develop a high level of customer trust
• Experience in facilitating patient/client positive behavior change
• Strong computer and literacy skills
• 24x7x365 call center coverage needed, holiday coverage may be required
• Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues (including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching)
• Benefit solutions that address the different needs and preferences of our colleagues (including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility)

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.