Customer Service Agent - Part Time (MAD)

Customer Service Agent - Part Time (MAD)

• Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
• Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
• Displays a positive image of Delta.
• Keeps customers informed while ensuring high‑quality service delivery.
• Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
• Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions.
• Subject to rotating shifts and off‑days.
• May require outside work.
• This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
• Practices safety‑conscious behaviors in all operational processes and procedures.
• Additional tasks may be required based on operational and business demands.

• Must have permanent valid authorization to live and work in the EU (including Spain) at the time of application.
• Fluent in English and Spanish (written and oral).
• Candidates must be eligible to live and work in Spain.
• This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
• Must be able to work a minimum of up to 30 hours per week.
• Demonstrates expertise in operations and strong customer service and teamwork skills.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Must have the flexibility to work in an operation with varying shifts, extended hours, and 'on-call' requirements.
• Strong written and verbal communication skills.
• Must be approachable and possess interpersonal skills that foster trust and respect.
• Ready to manage conflict and resolve problems effectively.
• Must be performing satisfactorily in current position.
• High school diploma or equivalent.

• 401k matching
• Health insurance
• Flight privileges

Delta Air Lines, Inc.