Senior Business Analyst

Senior Business Analyst will be part of Operations Analytics within Citi AIM vertical, a global community driving data-driven transformation across Citi. AIM's objective is to generate actionable intelligence for business leaders. The role is critical for driving strategy, process discovery, design, and implementation of analysis solutions and recommendation within Citi Personal Banking Operations. This includes areas such as Customer Service, Core Operations, Credit Operations, Collections, and Recoveries for various lines of business. The role aims to enhance the Operations strategy, reduce expenses, and improve operational efficiency through data-driven insights, analysis and automation.

• Gathers operational data from various cross functional stakeholders to examine past business performance
• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies.
• Involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis.
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
• Work closely with internal and onshore business partners in building, implementing, tracking and improving decision strategies
• Bring thought leadership in team projects discussions and help team manger as SME for business and team members
• Mentor juniors in teams and provides guidance day to day basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Data Analysis & Process Improvement: Expertise in Analytical problem formulations, statistical analysis, data mining and analysis, process mapping, and process re-engineering.
• Automation & Programming: Experience with automation tools (e.g., SAS, PySpark) and programming languages (e.g., Python, SQL) to develop and implement analytics solutions for operational processes.
• Business Acumen & Communication: Strong understanding of business operations and financial metrics. Ability to translate data insights into actionable recommendations and communicate effectively with stakeholders.
• Customer Focus & Problem-Solving: Demonstrated ability to analyze customer feedback (complaints, sentiment), identify pain points, and develop solutions to improve customer experience. Strong analytical and problem-solving skills to address operational challenges.
• Domain Expertise (Finance/Banking): Knowledge of financial services operations, regulatory requirements (e.g., Contact centers, Collections, Core Banking, KYC, AML), and industry best practices is highly beneficial.

• 401k matching
• Health insurance
• Flight privileges

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.