Cloud Solution Architect - Azure

Join CE&S and help us accelerate AI transformation for our customers and the world

• Responsible for delivering Support Mission Critical Service offerings
• Collaborate with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed
• Direct accountability to lead the Proactive Resiliency Efforts
• Proactive Resiliency: Lead technical engagement with specific workloads
• Accelerated Incident Resolution: Awareness and visibility into critical incidents
• Monitoring & Observability: Collaborate with CxP resources
• Cross-Team Leadership: Build partnership with CSAM
• Collaborate with support and stakeholders to ensure KnowMe
• Drive customer-owned monitoring to enable and improve customer’s observability capabilities

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
• Significant experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• Azure IaaS related experience
• Breadth of technical experience and knowledge, with depth/Subject Matter Expertise in one or more of the following Azure IaaS areas
• Azure IaaS
• Storage
• Networking
• Compute
• High availability and disaster recovery features for IaaS components
• Developing, debugging, performance tuning and supporting any of the following
• Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall
• Azure PaaS, Service Fabric, Azure App Services
• AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth
• Kubernetes Services/Containers
• API Management, API Connections
• Logic Apps/Function Apps
• Notification Hubs
• C#, .NET Framework/.NET Core, Java, Python or related
• Demonstrate a strong ability to develop strategic ongoing customer relationships
• Must have outstanding customer service skills
• Must have excellent oral and written communication skills
• Must have experience providing training to peers or customers
• Must demonstrate strong interpersonal and leadership skills
• Must have the ability to handle critical technical issues
• Certification in Microsoft and other Cloud Technologies

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services