Technical Support Engineer – Virtualization / Web Technologies

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Support products including but not to System Center Virtual Machine Manager (SCVMM), Azure Services and other Microsoft products.
• Be responsible for the customer support experience with Microsoft.
• Review, investigate, and solve customer technical issues by collaborating within and across teams and leveraging troubleshooting tools and best practices.
• Participate in communities with peer delivery roles.
• Develop specific technical and professional proficiency to understand and resolve customer issues, through training and readiness.
• Perform assigned tasks based on organizational needs.

• 3+ years of experience in Customer Support or Technical Consulting or Software Development or equivalent.
• Adept at troubleshooting and resolving complex technical issues within a team environment, and comfortable with ambiguity and changes.
• Experience in designing, configuring, and operating virtualization infrastructure (e.g., Hyper V) in Windows Server environments.
• Proficiency in managing VM hosts, VM provisioning, and configuring network and storage resources
• Experience in network configuration and troubleshooting (TCP/IP, DNS, DHCP, NAT, etc.)
• Ability to learn new technology at a rapid pace.

• Discounts on products and services
• Generous time away
• Giving programs
• Industry leading healthcare
• Maternity and paternity leave
• Opportunities to network and connect
• Savings and investments

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.