Senior Complex Claims Adjuster

Senior Complex Claims Adjuster, Property Specialty Risk (PSR)

• Handle property & specialty claims from beginning to end process (first notification, investigation, assessment, settlement and recovery aspect).
• Assignment of loss adjusters / surveyors to conduct investigation on our behalf, when needed.
• To have a curious mind to understand the circumstances of loss to handle and ensure proper handling and progression.
• Reasonable technical knowledge and experience in handling P&E claims and able to demonstrate a thorough / sound understanding of policy wordings, clauses, exclusions etc.
• Participate in continuous improvement for the Quality Assurance / Regional Audit processes.
• Work collaboratively with the PSR team to maintain adherence to claims best practice protocols for PSR claims, aligned with AIG Global Standards.
• Demonstrate good practice of e-filing of documentations into electronic folders.
• Any other projects / tasks which may be assigned to you from time to time.

• BCP & ComGI certification.
• Technical experience in related field such as property, engineering and construction background is a must. Experience in marine claims is a plus.
• Experience in claims adjustment, negotiation, and relationship management is an advantage plus.
• Strong policy interpretation skills with the ability to ensure accuracy and consistency.
• Strong communication skills in both written & verbal, with ability in networking, influencing, and negotiation.
• Strong time management skills, with the ability prioritize tasks and manage schedules, and maintain file diaries effectively.
• A collaborative mindset and the ability to work effectively in a team environment
• An eagerness to learn, with adaptability and a supportive approach/mindset.

• 401k matching
• Health insurance
• Flight privileges

AIG is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.