Technical Support Engineering

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Resolves customer issues through problem solving, collaboration, and research
• May take escalated issues as needed
• Documents technical work and research
• Reviews complex issues and contacts customers to understand issue
• Ensures customers stay informed as to the status/solution of their issue
• Utilizes troubleshooting tools to help resolve customer issues
• Collaborates on cross-team and cross-product technical issues
• Assists in the implementation of end-to-end readiness programs
• Develops readiness content
• Mentors new Technical Support Engineers
• Identifies and provides feedback to address process gaps
• Identifies potential defects and escalates to more senior engineers
• Applies broad knowledge of automated tools
• Provides feedback to more senior engineers or serviceability team
• Participates in case triage meetings and/or case discussions
• Utilizes learnings from triage meetings to identify and communicate readiness needs

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• Ability to pass the Microsoft Cloud Background Check
• Verification of citizenship due to citizenship-based legal restrictions

• 401k matching
• Health insurance
• Flight privileges
• Discounts on products and services
• Generous time away
• Maternity and paternity leave
• Savings and investments
• Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.