Lead Analyst - Consumer Experience Insights

JOB DESCRIPTION Details Department: Experience Insight Schedule: Full Time/8-Hour Day Shift, Monday-Friday Location: Remote with about 5% travel Salary: $91,107 - $126,998 per year Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

• The Lead Analyst, Experience Insights will support enterprise CX efforts through tracking consumer experience qualitative and quantitative data, to derive meaningful insights that will be used to guide improvement efforts.
• The work involves management of analytics, data synthesis, data visualizations, insights generation and more.
• This role will serve as a subject matter expert, will develop measurement and reporting frameworks, and will manage the building and maintenance of a toolkit of resources for analyzing consumer experience data.
• This role will also work collaboratively across teams and the enterprise to leverage data relevant to the consumer experience, including business/operational metrics, to pull together a clear POV that drives prioritization.
• This role will partner closely with Consumer Experience and Operational/Clinical Leaders to inform improvement strategies aligned to the organization’s priorities and will contribute to the development and maturation of the consumer experience discipline for leaders and associates across the enterprise.

• High School diploma equivalency with 2 years of cumulative experience OR Associate’s degree/Bachelor’s degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.
• 2 years of leadership or management experience preferred.

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.