Client Policy Servicing Representative

Client Policy Servicing Representative at AIG

• Create and/or update clients and create service requests in the system to register all transactions to be processed
• Generate balance and experience reports for policy renewal process
• Book in the applicable system, all documents received from external (Agencies) and internal (Line of Business) clients as per the Underwriter's instructions and transmittals
• Issue and deliver policies/endorsements processed by CPS and Underwriting according to established procedure
• Process policy maintenance tasks i.e. certificates, cancellation and non-renewal notices, and annulments
• Responsible for the proper filing and completeness of the policy and transaction documentation
• May make recommendations and participates in the implementation of efficiency and process improvement projects
• Responsible of maintaining constant and timely communication with external and internal clients

• Bachelor degree in Business or a related field of study
• Fluent in English and Spanish
• Excellent written and verbal communication skills
• Demonstrates ability to establish effective working relationships with mid-level managers and business partners
• Analytical skills and detail-oriented
• Excellent teamwork skills
• Proficient in the use of MS Office suite products specially Word and Excel

• Excellent written and verbal communication skills
• Demonstrates ability to establish effective working relationships with mid-level managers and business partners
• Analytical skills and detail-oriented
• Excellent teamwork skills
• Proficient in the use of MS Office suite products specially Word and Excel

AIG is a global leader in commercial and personal insurance solutions