Dishonored Payments Fiscal Analyst (FA1)

We are seeking a Dishonored Payments Fiscal Analyst with the ability to embrace an ever-changing work environment while providing informative and meaningful account related customer service.

• Review, analyze, and reconcile financial data related to dishonored payments
• Provide customer service to the public, Licensing Services Offices, and DOL teams via phone and email
• Maintain records of dishonored payments and letters, ensuring customer information is accurate
• Process incoming Dishonored Payments from multiple channels
• Run Collection Reports to identify accounts for collections
• Identify appropriate debt collection company and upload required collection documents
• Input restitutions that have been recovered by the collection agency to agency systems

• One (1) year of experience in accounting, auditing or budgeting
• One (1) year of experience providing customer service by listening attentively, identifying needs or issues, providing options for customers, and exercising knowledge of state laws and regulations to assist others
• One (1) year of experience conveying ideas and information in writing, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader
• One (1) year of experience using spreadsheet software, such as Excel to find and replace data, create, modify, print, and format spreadsheets, work with basic formulas and functions, use templates, styles, autoformat and multiple worksheets
• One year of experience using word processing software, such as Microsoft Word and personal information web manager to do the following: Create, format edit, preview, copy, paste, print, and save documents
• Experience entering accurate accounting related information into an electronic accounting system
• Experience analyzing and reconciling general or subsidiary ledger for validity and accuracy
• Experience using Agency-Specific Systems such as AFRS, DRIVES, Financial Toolbox, Enterprise Reporting
• Experience in accounting theory, principles and practices, internal control procedures, financial management software applications, and Generally Accepted Accounting Principles (GAAP)

• Health insurance
• Basic life insurance
• Long-term disability insurance
• Paid leave
• Vacation (Annual Leave)
• Sick Leave
• Holidays
• Dependent care assistance
• Auto, boat, home, and renter insurance
• Employee Assistance Program
• Retirement and Deferred Compensation
• Public Service Loan Forgiveness
• Social Security

The State of Washington is a leader in public service and innovation, with a strong commitment to diversity, equity, and inclusion.