Sr. Analyst, Internet Product Management

This Sr. Analyst role on the WiFi Device Product Operations team is an exciting opportunity to innovate and bring the best in-home WiFi to Xfinity customers.

• Define and refine the customer value proposition of Xfinity products managed by the team
• Build business cases for why the team’s projects should be prioritized in the company
• Help size and model impact to customers and/or business metrics when making key decisions
• Advocate for projects during meetings with executive sponsors as well as partner teams
• Write clear business requirements for technical teams to understand what needs to be developed and what resources are being requested
• Partner with key teams to develop a Go-to-market plan when launching new products
• Ensure customer support teams, such as technicians, call center agents and retail store employees, have appropriate level of awareness and training for the team’s products
• Clarify requirements and customer experience for technical and operational teams as the product is developed, making adjustments when needed
• Monitor key metrics after product launch to identify and make improvements
• Support long range planning and develop 3-year roadmaps for products under the responsibility of the role
• Contribute new ideas and support strategic recommendations backed by data, customer insights, competitive research and/or market trends

• Ability to make progress on decisions in the face of challenge and uncertainty
• Curiosity to seek out new knowledge; comfort with new technologies and emerging trends
• Consistent exercising of independent judgment and discretion in matters of significance
• Excellent teamwork and interpersonal skills
• Obsession with creating great customer experiences
• Openness to growth and improvement, including learning new skills

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

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