Senior AI/ML Engineer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for an AI Engineer to join RCM (Revenue Cycle Management) products – managing claims, billing and payment processes for healthcare practices. You will work with the team to develop and deploy AI solutions to automate and optimize RCM processes.

• Ability to design and implement AI-powered solutions that improve software functionality.
• Problem-solving mindset to debug and optimize AI-generated responses.
• Ability to collaborate across AI, DevOps, and software engineering teams for seamless AI model integration.
• Experience in AI-driven feature development, from prompt engineering to embedding optimization.
• Ability to assess AI-generated content for bias, accuracy, and compliance.
• Strong analytical skills to measure AI model performance and recommend improvements.
• Curiosity and eagerness to explore new AI models, tools, and best practices for scalable GenAI deployment.

• At least 4 years of experience in an engineering role, with exposure to AI/ML concepts.
• Experience in an Agile environment preferred.
• Bachelor’s Degree or equivalent in Computer Science, Engineering, or related field.
• Strong software engineering experience, including AI model integration and GenAI API workflows.
• Knowledge of modern programming language: Python (preferred for AI applications)
• Familiarity with Unix/Linux, Big Data, SQL, NoSQL, and AI data pipelines.
• Experience with AI frameworks and APIs such as OpenAI GPT, Hugging Face Transformers, LangChain, LlamaIndex.
• Exposure to retrieval-augmented generation (RAG), embeddings, and AI search optimization techniques.
• Understanding of vector databases (FAISS, Pinecone, ChromaDB) and similarity search models.
• Proficiency in cloud-based AI deployments (AWS or Azure OpenAI).
• Strong grasp of GenAI model evaluation techniques (BLEU, ROUGE, BERT Score, cosine similarity metrics).

• Ability to design and implement AI-powered solutions that improve software functionality.
• Problem-solving mindset to debug and optimize AI-generated responses.
• Ability to collaborate across AI, DevOps, and software engineering teams for seamless AI model integration.
• Experience in AI-driven feature development, from prompt engineering to embedding optimization.
• Ability to assess AI-generated content for bias, accuracy, and compliance.
• Strong analytical skills to measure AI model performance and recommend improvements.
• Curiosity and eagerness to explore new AI models, tools, and best practices for scalable GenAI deployment.

athenahealth is a healthcare technology company that is committed to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.