ISD Technical Training Consultant - Supervisor: Internal Only - Olympia/Telework

The ideal candidate will demonstrate leadership skills and the ability to supervise a team of technical training consultants. They will have strong professional experience training/teaching adult learners, they will have experience developing remote, classroom and blended learning materials for professional employees. They will have experience using eLearning development software like Articulate, Camtasia, etc. and have knowledge and experience with delivering technical training on software applications. They will exemplify the agency values of integrity, kindness, equity, and inclusion and will have a proven track record for providing superior service and interacting with people who are from a wide variety of backgrounds, ethnicities, and beliefs.

• Directly supervise a team of technical training consultants
• Develop and deliver specialized training on the technical systems and processes related to the work of the Insurance Services Division
• Ensure that both new and existing staff are skilled in the use of ISD systems, external facing portals, and various software applications needed for their jobs
• Help to instill in staff a passion for the work of the ISD
• Provide technical assistance to ensure effective and efficient administration of state activities, services, and expenditures
• Recommend and implement innovative solutions, modifications, and enhancements to Insurance Services Division training
• Develop content consistent with adult learning theory principles suitable for eLearning development staff to build into eLearning modules
• Coordinate with training team and subject matter experts to prepare classroom curricula, training, and materials consistent with state and federal laws and operational policies
• Select and/or create e-learning training curriculum for the ISD
• Develop training materials to include PowerPoint presentations, videos, job aids, and gamification tools
• Coach and mentor staff regarding themes identified by the Quality Assurance team and management and ensure that they are addressed in training modules and materials
• Provide guidance by coaching and mentoring staff to assist them in meeting workload, productivity, and desired levels of achievement for quality work assignments
• Identify and coordinate training needs of individual staff members and ensure their training needs are met

• A combination of education or relevant experience such as technical system database training
• Four (4) years of professional or technical experience in training adults in the workplace or in work-oriented training programs
• A bachelor’s degree in public education, adult education, or closely related field
• A master’s degree in public education, adult education, or closely related field AND one (1) year of professional or technical experience in training adults in the workplace or in work-oriented training programs

• Health insurance
• Paid Family and Medical Leave (PFML)
• 401k matching
• Deferred Compensation Program (DCP)
• Public Service Loan Forgiveness (PSLF)
• Paid holidays
• Sick leave
• Vacation (Annual Leave)
• Dependent care assistance
• Auto, boat, home, and renter insurance
• Employee Assistance Program (EAP)

State of Washington Job Opportunities | Work that Matters