Complex Claims Adjuster, PSR

Handle P&E claims from beginning to end process (first notification, investigation, assessment, settlement and recovery aspect). Assignment of loss adjusters / surveyors to conduct investigation on our behalf, when needed. To have a curious mind to understand the circumstances of loss to handle and ensure proper handling and progression. Reasonable technical knowledge and experience in handling P&E claims and able to demonstrate a thorough / sound understanding of policy wordings, clauses, exclusions etc. Participate in continuous improvement for the Quality Assurance / Regional Audit processes. Work collaboratively with the P&E team to maintain adherence to claims best practice protocols for P&E claims, aligned with AIG Global Standards. Demonstrate good practice of e-filing of documentations into electronic folders. Any other projects / tasks which may be assigned to you from time to time.

• Handle P&E claims from beginning to end process (first notification, investigation, assessment, settlement and recovery aspect).
• Assignment of loss adjusters / surveyors to conduct investigation on our behalf, when needed.
• To have a curious mind to understand the circumstances of loss to handle and ensure proper handling and progression.
• Reasonable technical knowledge and experience in handling P&E claims and able to demonstrate a thorough / sound understanding of policy wordings, clauses, exclusions etc.
• Participate in continuous improvement for the Quality Assurance / Regional Audit processes.
• Work collaboratively with the P&E team to maintain adherence to claims best practice protocols for P&E claims, aligned with AIG Global Standards.
• Demonstrate good practice of e-filing of documentations into electronic folders.
• Any other projects / tasks which may be assigned to you from time to time.

• BCP & ComGI certification.
• Technical experience in related field such as property, engineering and construction background is preferred.
• Experience in claims adjustment, negotiation, and relationship management is an advantage plus.
• Strong policy interpretation skills with the ability to ensure accuracy and consistency.
• Strong communication skills in both written & verbal, with ability in networking, influencing, and negotiation.
• Strong time management skills, with the ability prioritize tasks and manage schedules, and maintain file diaries effectively.
• A collaborative mindset and the ability to work effectively in a team environment
• An eagerness to learn, with adaptability and a supportive approach/mindset.

• Reasonable technical knowledge and experience in handling P&E claims
• Participate in continuous improvement for the Quality Assurance / Regional Audit processes
• Work collaboratively with the P&E team to maintain adherence to claims best practice protocols for P&E claims
• Demonstrate good practice of e-filing of documentations into electronic folders

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Executive, PSR to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.