Senior Manager, Authorization Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Sr. Manager, Authorization Management (ICM) leads strategic initiatives primarily focused on expanding athenahealth's Authorization Management service product, unlocking new opportunities and enhancing customer value across emerging markets.

• Lead and manage a portfolio of projects to reduce customer work and improve operational efficacy
• Drive communications with stakeholders, including senior leadership, to ensure alignment and deliver superior service
• Translate complex issues and data into clear user stories, metrics, and recommendations
• Leverage performance metrics, client feedback, and data insights to influence the product roadmap and assist in prioritization with Product Management/R&D teams
• Act as an externally facing expert, assisting with customer escalations, analyzing data for opportunities, and providing coaching on best practices to maximize client performance

• BA or BS degree preferred
• 10+ years of experience working with stakeholders in a business environment, including cross-functional teams and healthcare/health IT settings
• Strong project management skills, with experience leading complex initiatives and driving results independently
• Proficiency in data management tools, quantitative analysis, and metrics development for operational and analytical purposes
• Demonstrated ability to manage and influence teams, solve problems, and meet deadlines in a fast-paced environment
• Excellent oral and written communication skills, with expertise in negotiation, conflict resolution, and stakeholder engagement

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.