Legal Support Specialist

Legal Support Specialist – Travelers Careers

• Identify incoming documents, including but not limited to, physical mail, emails and faxes.
• Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
• Greet and direct visitors to appropriate personnel.
• Answer and route incoming telephone calls.
• Order, receive, and maintain office supplies.
• Review and code invoices for payment as appropriate.
• Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
• Respond to inquiries and requests for information in a timely and professional manner.
• Use reference guides and training materials to independently find answers to procedural questions.
• Use Subject Matter Experts effectively and judiciously.
• Apply rush procedures if required to avoid missing deadlines.
• Maintain and continually improve general office skills for optimal production and organization.
• Perform other duties as assigned.

• Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
• Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
• Ability to manage time and prioritize multiple tasks.
• Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
• Ability to work independently and part of a team.
• Relationship building skills with the ability to collaborate effectively with business partners.
• Ability to gather, analyze, and interpret information to make decisions and solve problems.
• Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast-paced, dynamic work environment.

• Health Insurance
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Solid reputation, passionate people and endless opportunities. That’s Travelers.