Services Head- Nigeria & Ghana

This role is responsible for leading Services strategy, execution, and market share growth within Nigeria and Ghana, collaborating closely with local Banking and Markets Business Heads and CCOs

• Work across product peers to drive business growth and expand market share in Nigeria & Ghana, executing global strategy
• Foster and maintain strong relationships with key clients, partners and stakeholders in Nigeria & Ghana
• Drive client revenue growth, manage profitability, manage KPIs and track performance of the Nigeria & Ghana business
• Manage risk and control standards and foster a culture of compliance across the organization
• Lead, mentor and develop a high-performing team, fostering a collaborative and results-oriented work environment
• Champion a culture of innovation, driving digitization and the adoption of cutting-edge technologies to enhance client experience and operational efficiency
• Formulate and execute a strategy for Nigeria and Ghana in light of evolving market needs, including branch strategy, people strategy, product roadmap, future technology and platform needs for the countries
• Stay abreast of industry trends, regulatory changes and the competitive landscape to identify opportunities, influence global products to adapt and mitigate potential risks
• Formulate the strategy around and lead external engagement with appropriate regulatory bodies
• Drive Citi’s agenda and desired outcomes

• Comprehensive Business Management Experience with oversight of a large breadth of businesses and managing across a matrixed organization
• Deep insights into all aspects of Services businesses
• Extensive experience in financial services, with a proven track record of success in leading and growing a large business
• Deep understanding of Services’ core product areas: Payments, Liquidity Management, Trade and Working Capital, Investor Services, and Issuer Services
• Exposure and track record in both CCPS (Corporate Commercial and Public Sector) and FI (Financial Institutions) segments
• Strong track record in developing and nurturing client and vendor relationships
• Knowledge of Nigeria and Ghana regulatory landscape

• Market Growth
• Client Focus
• Financial Performance
• Governance, Risk & Control
• Talent Development
• Innovation
• Business Strategy
• Industry and Market Knowledge
• Market and Regulatory Advocacy

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