Technical Support Engineering

Join CE&S and help us accelerate AI transformation for our customers and the world. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues.

• Acts as an advisor to the customer and handles complex, repeatable, or escalated cases
• Creates technical articles or knowledge base articles
• Provides best practices and education to ensure customer understands the problem
• Performs complex product troubleshooting and remediation
• Collaborates on cross-team and cross-product technical issues
• Implements end-to-end readiness programs
• Contributes to and/or develops automation techniques and diagnostic tools
• Provides feedback to more senior engineers or serviceability team
• Translates feedback and creates processes and workflows for case resolution
• Influences peers to implement strategy

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
• Ability to meet Microsoft, customer and / or government security screening requirements
• Ability to verify citizenship due to citizenship-based legal restrictions

• Health insurance
• 401k matching
• Discounts on products and services
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.