Employee Relations Consultant

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• Use a coaching style to advise managers on the application of Sky ER policies and processes on complex, sensitive and high-risk cases.
• Use adept judgement to identify risk areas during conversations with managers / review of case management data and MI and take immediate remedial action where required.
• Be clear with managers what is within their scope to decide.
• Stretch manager thinking to consider implications of their decisions from an employee and business perspective.
• Provide feedback to managers to help build their knowledge and skills.
• Audit and review quality of line manager case management during and after case conclusion, in line with audit requirements and to ensure due diligence – in terms of documentation, delivery, timescales etc.
• Ensure that all case related interventions are captured accurately on the Case Management tool within set timescales and within set data protection guidelines to ensure no business risk.
• Make judgements and advise managers where Occupational Health (OH) input is required and raise to OH.
• Identify common policy / process queries / misconceptions and where required investigate the scope/scale of the issue and discuss with ER Managers.
• Continually seek opportunities that will reduce the number of escalated cases.
• Support the ER Managers in the design and development of ER policies, processes and supporting material.
• Contribute to continuous improvement activity, for example upskilling managers and process improvements.
• Provide advice & guidance as a skilled ER specialist on business led initiatives.

• Experienced in an ER or HR generalist role, where you have handled complex ER cases, ideally including complex grievances.
• Experience in providing complex HR and ER advice and direction to Managers, ideally from Team Leader to Senior Director.
• A broad understanding of HR policy and employment legislation.
• An ability to balance the needs of our employees, the business and employment legislation to assess risk and support managers in making the best decision for all.
• A continuous improvement approach, ideally with experience of improving ER or HR Service processes or ways of working.

• Access to free NOWTV
• Generous pension package
• Private healthcare
• Discounted mobile and broadband

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